One platform, every front-desk job
From the first missed call to the dashboard your practice manager checks every morning -- here's exactly what OpsPilot does, and where staff stay in control.
6
Channels unified
100%
AI drafts require approval
0
Autonomous clinical replies
A unified inbox for the whole front desk
WhatsApp, SMS, email, Instagram, Facebook, and voice calls all land in the same threaded inbox -- so nothing gets missed because it arrived on the "wrong" channel.
Call to Riverside Dental
Priya Nair
(555) 214-7788
Unified conversations
Every patient thread, across every channel, in one place -- with full history attached.
- WhatsApp, SMS, and email
- Instagram and Facebook DMs
- Voice call transcripts and summaries
Missed-call recovery
A missed call automatically triggers a follow-up draft, so a busy front desk never loses the lead.
- Instant missed-call detection
- AI-drafted SMS follow-up
- Still waits on staff approval to send
Voice AI receptionist
An AI voice agent can answer overflow calls, capture intent, and hand off cleanly to your team.
- Answers when the front desk can't
- Structured call summaries
- Available on Growth and above
AI that assists -- and never replaces -- your team
OpsPilot drafts replies, reminders, and recovery messages using your clinic's own approved knowledge. A human reviews and sends every one. That line doesn't move, no matter the plan.
To Priya Nair
AI-drafted replies
Context-aware drafts pull from your clinic's approved Knowledge Brain, never guesswork.
- Grounded in staff-approved content
- Never answers personalized medical or billing questions
- Full draft shown before it can send
Mandatory human approval
Every AI-drafted patient message is queued for staff review -- approve, edit, or discard.
- No silent auto-send of AI drafts
- One-click approve or edit inline
- Declines are logged, not discarded
Coaching & suggestions
OpsPilot highlights slow responses, stale leads, and coaching opportunities for the team.
- Response-time nudges
- Stale-lead surfacing
- Team performance visibility
Fewer empty chairs
Every cancellation is a slot someone else is waiting for
Booking, reminders, and recovery that run themselves
From the first booking to the reminder before the visit to filling a slot after a cancellation, OpsPilot keeps your schedule as full as your team wants it to be.
Appointment booking
Patients book straight from a conversation -- no separate portal required.
- Conversational booking flow
- Syncs with your schedule
- Confirmation and reminder sequence
Waitlist & gap-fill
A cancellation automatically offers the open slot to the next best-fit patient on the waitlist.
- Automatic waitlist matching
- Cancellation recovery
- Fewer empty chairs
Multi-location capacity
See staffing and schedule capacity across every location from one dashboard.
- Cross-location visibility
- Team roles and permissions
- Escalation routing when it's needed
Dashboards and an audit trail you can trust
Every recovered lead, every AI draft, every approval decision is measurable and logged -- so you can see what's working and prove what happened.
Business intelligence
Track missed calls, response time, and booking conversion so you know exactly what to fix next.
- Lost-revenue visibility
- Response-time trends
- Conversion by channel
Audit trail
Every AI draft, approval, edit, and send is recorded -- who did what, and when.
- Full decision history
- Tenant-scoped access only
- Exportable for review
Compliance-conscious by design
Built with privacy and safety in mind from day one -- reducing risk, not claiming certification.
- Human-in-the-loop by default
- Tenant data isolation
- Not a substitute for your own legal review